FAQ

When is my order shipping?

All items are subject to a processing period before they are shipped. – Most orders leave the warehouse within 3-5 business days of payment. – You will receive an email when your items have been shipped.

Where can i find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven’t received one or if the tracking number doesn’t work, no worries. Contact us and we’ll solve it!

If you need more detailed information, please contact us and we’ll help you out!

Can i get same day delivery?

Unfortunately no! it takes minimum two to three days to deliver the order..

How can I change or cancel my order after it has been submitted?

How can I change or cancel my order after it has been submitted?
Payment or billing information cannot be altered once an order is placed. To request changes to your order, you must contact Customer Service. We are available 24 hours a day, 7 days a week.
Contact Us for more details

How to place an order?

Select your favorite collection then click product details Select your size and click on the ‘ADD TO SHOPPING CART’ button on the product page. Review the items in your shopping bag by clicking the ‘MY CART’ at the right top of the page.

Click on ‘PROCEED TO CHECKOUT’ to complete your order..

What is your return policy?

Bibiana Silk handles returns on a case-by-case basis with the ultimate objective of making our customers happy. Bibiana Silk stands behind our goods and services and wants customers to be satisfied with them! One-off exchange or return is accepted with the original receipt within 15 days of receiving the package. Items must be presented in new condition with original packaging and must not have been washed.

The shipping fees and the related costs of the returned products shall be responsible by customers except for faulty items on arrival.

Products will be exchanged or refunded after we examined your returned product(s) with product defects. Please note that the whole return process may take up to 4 weeks.

Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Please contact our Customer Care team by emailing customer care for further return procedures.

Still have a question?

Please contact us for more information.

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